Introduction

At NurtureCare Kids, protecting the privacy of the families and children in our care is something we take deeply seriously. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or engage with our therapy and allied health services.

By using our website or accessing our services, you consent to the practices described in this policy. If you have any questions at any point, please don't hesitate to reach out to our team directly.

Information We Collect

1. Personal Information

When you interact with NurtureCare Kids - whether through our website, contact form, or directly with our clinic team - we may collect personal information including:

• Your name and contact details including email address and phone number

• Your child's name, date of birth and relevant developmental or health information

• Any additional details you choose to share with us through enquiry forms, emails, or appointments

This information is collected solely to provide you and your child with the highest quality of care and support.

2. Usage Information

We may also collect non-personal information about how you interact with our website, including:

• Pages you visit and time spent on our site

• Referring websites and search terms

• IP address and device information

• Browser type and operating system

This information helps us understand how families find and use our website so we can continue to improve the experience for everyone.

How We Use Your Information

We use the information we collect to:

• Provide, coordinate, and manage therapy and allied health services for your child

• Respond to your enquiries and requests promptly and personally

• Comply with our legal, regulatory, and professional obligations as a registered allied health provider

• Improve our website, services, and the overall experience for families in our care

Sharing Your Information

We do not sell, rent, or trade your personal information to any third party under any circumstances. We understand that the information you share with us - particularly regarding your child's health and development - is deeply personal, and we treat it with the utmost care and confidentiality.

We may share your information only in the following circumstances:

• With members of your child's treating team at NurtureCare Kids to ensure cohesive, coordinated care

• With external professionals such as schools, paediatricians, or specialists - only with your explicit prior consent

• With trusted third-party service providers who assist us in operating our business, such as secure payment processors or practice management software providers, who are bound by strict confidentiality obligations

• As required by Australian law, or to protect the rights, safety, or wellbeing of your child, our team, or others